DAVID HELP

Quick instructions for the things you actually need.

NARRATED WALKTHROUGH

Watch David being set up step by step

This tutorial walks through registration, the 12-character Lifetime License activation code, downloading and installing David on Windows, creating the separate 6-digit Connected Care code, connecting the caregiver phone, enabling alerts, Chat and the final tests.

Watch Setup Tutorial

Install David on a new Windows computer

1. Have the Administrator issue a Lifetime / Complimentary Lifetime license.

2. In My David Account, create the 12-character software activation code.

3. Download and install the current David Windows release.

4. When Activate David appears, enter the 12-character activation code.

5. Sign into David Caregiver and open Set up person. Create the separate 6-digit Connected Care setup code.

6. Enter that 6-digit code on David’s Connect to Connected Care screen.

7. Test voice, Chat, phone alerts, and HELP before leaving.

License activation and Connected Care pairing are intentionally separate. A License Activation Code cannot be used as a Connected Care setup code.

The two setup codes

12-character License Activation Code: created from My David Account or Administrator → Licenses. Used once to activate the authorized David software on a computer.

6-digit Connected Care Setup Code: created from Set up person. Used after activation to link that computer/person to the caregiver account. It expires quickly for security.

Reminders

Open the person → Reminders → Add reminder. Choose the time, schedule, category and importance. Critical and medication reminders repeat more aggressively. The computer keeps its local reminders even if the internet is temporarily unavailable.

David Chat

Open the person → David Chat. Messages refresh automatically while Chat is open. The Windows and Mac apps can also send and receive messages. Use HELP instead of Chat for an urgent situation.

HELP notifications

The red HELP button sends an urgent alert to enabled caregivers. In Administrator → Devices, use HELP test to send a harmless test notification. A real HELP request is never created by the test.

Backups and moving to another computer

Before replacing a computer, Administrator → Devices → Backup. The server backup contains the person's profile, reminders and history, but not passwords or device tokens. After installing David on the replacement computer, use Administrator → Backups to restore the backup.

Lifetime licensing & server support

The David Administrator creates Lifetime, Complimentary Lifetime, Organization Lifetime, or temporary Demo licenses and can see every license and activated computer. A one-time 12-character code activates the licensed computer.

David has no payment checkout. Voluntary server support is separate from licensing. The caregiver phone app can show the Administrator’s Support David message and link.

Administrator Center

Administrator gives you system health, every registered device, latest Windows/Mac downloads, backups, registered caregiver accounts, and the security activity log. If a computer is lost, disable its device entry. If a web session should no longer work, revoke it.

Privacy, licensing & support

David does not process online payments. Lifetime licensing is managed by the Administrator. Voluntary server support is handled on an external support/donation page and is not tied to license activation.

Lifetime License Terms · Privacy Policy · Support Center · Support David Server

ACCOUNT SECURITY

Password recovery, email verification & computer transfer

Open My David Account to change your password, request a password-reset email, verify your caregiver email when account email is enabled, review account security and move an authorized Lifetime License to a replacement computer.

Moving a computer: the Administrator can deactivate or transfer the licensed computer and issue a new 12-character activation code for the replacement computer.

ACCOUNT EMAIL

Authenticated SMTP for password recovery

David 5.2.5 sends password-reset and email-verification messages through authenticated SMTP. In Administrator → Security, enter your mailbox settings, save them, and send the test before relying on account email verification.

DreamHost: SMTP host smtp.dreamhost.com, port 587, security STARTTLS, username = the full mailbox email address, and password = that mailbox's DreamHost email password. David stores the SMTP password encrypted and does not display it again after saving.